ME+EM Reviews

Returned items of disappointing quality and received no acknowledgement of my return. Telephoned customer service which went unanswered. Emailed and was electronically advised that it may take 5 days to respond. Telephoned again and was advised to photograph my proof of postage. No apology given. Having gone to these lengths I received confirmation of refund but this 15 days after the goods were delivered back to the company.
Will not be ordering again. Shocking customer care. ?

Just wanted anyone who was thinking of purchasing this top, it’s not ‘fresh white’ but very much cream!!!! Lovely quality and fit but not white!

Frustrating. If you shop the U.K. site, the prices are much less than the U.S. site. For example, a jacket that is 295 pounds today would be $350 based on todays conversion rate. On the U.S. site, however, the jacket is priced at $495. The same is true of a cashmere sweater at 225 pounds which would convert to $267; however, the site sells it for $395. The company cites import tariffs, but that does not explain why Harrods does not have the same pricing differential. The quality of the items I received were not, in my opinion, worth the price. Shipping was expensive. Shipping was also not nearly as fast as Harrods from the U.K to the U.S. Overall, I'm super disappointed and not inclined to order again. So disappointed because I really was looking for a new brand to l-o-v-e!!!! I guess I will have to keep looking!!!

I bought the Cotton Cheesecloth Drawstring Barrel-Leg Jogger - very poor quality - not what is expected of this brand and within this price bracket.
Within weeks the material at the side seam had deteriorated and became a hole. I sent them back and asked for an exchange for a new pair but instead just received a Refund. I re-ordered the same trousers and yet again, the same poor quality trousers were delivered and the material was so thin at the seams it has worn to a hole in a matter of 2 weeks - I have not even washed them!
Very disappointed that their quality control is so poor, especially as a customer has sent back an item that is faulty and yet they continue to sell the product.

After some issues with a return, I received stellar customer service from the Me&Em team. Couldn’t fault them - personable, understandable and they got it sorted. This in addition to wonderful quality clothes :)

Fantastic clothes and incredible customer service. My favourite shopping experience by far!

I'm struggling to resolve a technical issue with a new customer 15% discount code that does not work. It's been two days since I registered to receive and use the code and now some of the items in my shopping bag are no longer available. I would love to be able to positively recommend this company, but I have circa €1,000 worth of items in my shopping basket that I simply cannot process!

The clothes here without question are beautiful. I want to love this company- I really do. I’ve had a few good enough experiences- but also a few that have been terrible. Without question the worst customer service I have ever experienced. Missing orders.Twice. No response to emails and messages. Absolute silence. So frustrating. I’d happily fill my wardrobe with their clothes, but when their delivery and customer care is so so terrible I’ve now reached a point where I’m thinking it’s best to avoid and shop elsewhere.

My friend recommended this company to me and I absolutely love them, their clothes fit beautifully and give me extra confidence just wearing them. I bought a pair of sandals more than I have ever paid before but so worth it they are so comfortable. Customer service has been amazing they always answer the phones quickly and are so helpful. There sales are amazing I have now got some lovely cashmere jumpers I would never normally have been able to afford but in the sale they are very reasonable. I cannot praise meandem enough I love them.

I totally love this brand. Well designed and fantastic quality fabric. It is pricey but worth buying some key pieces. And i love the sample sales. Makes an overweight, middle aged woman feel very stylish. I have always found the communication good and the delivery speedy.

I’ve known this company since 2011 when it was only an online company (actually sending their small catalogues in our post box). Nice clothing, decent quality at a balanced price. Now, a totally different story: they opened few stores (I think only in the UK I would say) and the prices have gone up a lot! The quality and the design are still enjoyable but the prices are really a bit excessive. Plus the same dress bought from their international website costs 30% more than the same one if you buy it from the UK website!!!!
My experience here: (I live in Europe now) I wanted to order a dress (UK website 495£ - international website (mine) 680€!!
After long hesitation and thoughts, since I really liked it and wanted it for a wedding ceremony, I decided to buy it. Ordered, paid 700€!!! (including fast delivery), few days pass and no news… I call them and the lady tells me that is ready to be shipped (I reminded her the fast shipping services and price, she apologies and that’s it). After few more days I receive an email of “order cancelled”! Ok (but not ok) I call them and the lady says that the dress is from a previous collection (Feb collection) and sometimes there can be a return but probably someone else ordered before me, and bla bla. My order anyway is cancelled with apologies and a the revert of the price and that’s it.
After a couple of days I see the dress again in stock (precisely the website says ‘only a few left). So I rush and order it again (thinking ok this will be there for me for sure). Same story: after a few days no news, I call again, same answer again - I told the lady what had happened few days before and she says now it is all fine, your order is processing and will be shipped very soon). After one day, order cancelled again! Now I am a very disappointed customer! Not only European customers are hugely penalised by the higher prices, they have a very poor customer and IT care!! IF A PRODUCT IS NOT IN STOCK AND NOT GOING TO BE BACK IN STOCK EVER AGAIN, it should be taken away from the website- full stop. I MADE 2 very big transactions just to receive an apologie (and the dress is still there and not saying out of stock!).

I contacted enquires many times and the results have been close to zero. Yesterday the dress came back again available in size 6 so I placed the order again.. Perhaps this time it is going to be real????

UPDATE:
I finally received the dress I ordered in size 6.
....Shame it is full of pins (!!!!) as someone was already having it tailored……
Your quality control is ridiculous and the customer care even more!

I have purchased several items from Me&Em this year. I find the styling, quality of the products and the attention to detail great. My orders arrive promptly and anything returned is quickly refunded. Recently I lost the belt to my much loved navy cheesecloth midi shirt dress, I must have left in a hotel when travelling. I rang customer services and explained offering to pay for a new belt but instead I was sent a replacement within a few days free of charge. It made my day! Thank you customer services.

Ordered a top and pants. After 10 days - tracking told me the pants had been delivered (the top had been delivered). Attempted to contact customer service via email due to time difference to make sure the pants would arrive as tracking had not moved since the initial ship point. Waited the 5 recommended days and then called the UK. Without any care or interest the customer service agent claimed its lost, you'll get a refund. No explanation, no attempt to find goods or restock. Still waiting on the refund. It's a fancy website with great marketing but I couldnt tell you about the clothes as they never arrived - do they exist or is this company a scam???

The clothes are very expensive but the quality is good and the cut is significantly more stylish than Boden etc which I think justifies the higher price tags.

I have bought many items from this brand. The Customer Service Staff are very helpful, efficient and pleasant at all times. The product is beautifully made and I receive constant compliments about each garment. A very satisfied shopping experience, all round. Thank you.